Refund policy
A. Instructions on the Right of Withdrawal
Introduction
Consumers have a right of withdrawal in accordance with the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or independent professional activity.
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, took possession of the last item of goods.
To exercise your right of withdrawal, you must inform us (Output Apparel UG (limited liability), Segelfalterhof 32, 24941 Flensburg, Germany, Tel.: 015511397966, Email: thore@outputapparel.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send the notification concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.
For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no event will you be charged any fees as a result of this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever occurs first.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired.
You shall bear the direct costs of returning the goods.
You shall only be liable for any diminished value of the goods resulting from handling them in a manner beyond what is necessary to establish the nature, characteristics and functioning of the goods.
General Information
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Please avoid damaging or soiling the goods. Please return the goods to us in their original packaging, together with all accessories and all packaging components. If necessary, please use suitable protective outer packaging. If you no longer have the original packaging, please use appropriate packaging to ensure adequate protection against transport damage.
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Please do not return the goods to us postage unpaid.
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Please note that compliance with points 1-2 above is not a prerequisite for the valid exercise of the right of withdrawal.
B. Model Withdrawal Form
If you wish to withdraw from the contract, please complete this form and return it.
To
Output Apparel UG (limited liability)
Segelfalterhof 32
24941 Flensburg
Germany
Email: thore@outputapparel.com
I/We () hereby give notice that I/we () withdraw from my/our () contract for the purchase of the following goods () / provision of the following service (*)
Ordered on () ______________ / received on () ____________________
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is submitted on paper)
Date
(*) Delete as appropriate
Version dated: 27 August 2026, 20:07:56